Mangaroa

“I moved with my wife and little son to settle in Wellington few months ago. During one of our open home visits we met with Garry and Lisa who showed exceptional care and immediately started their mission to find a suitable house for us. Lisa's smile relived us from the frustration and tiredness. Garry moved the extra mile to meet our very special requirements and reached a satisfactory solution to our situation. He also contacted his colleagues/friends in Auckland and Dunedin to get for us the best sale prices to our properties there. Since then we became a close friends with Garry's family and depend on their support in our daily difficulties. Lisa and Garry are very friendly and always like to help their customers. As friends we usually go to visit them in the weekly open homes and enjoy their treatment to people. Lisa/Garry, thank you very much for your care and support.” Samer & Faten

Client Satisfaction Survey Vendor The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service. Agent’s name: Garry and Lisa Tranter Date 17.02.16 Address of the property 2 Tiwakawaka Grove, Heretaunga Your Email: Andrew.robertson.1981@gmail.com Mobile What prompted you to select Garry and Lisa as your property specialist? Garry and Lisa sold our first home to us originally, and we liked their approach. Nice people who genuinely care and work well for their vendors. It was an easy decision to get them to sell the house when we moved on. After dealing with other agents, we chose Garry and Lisa because they were proactive, approachable and not pushy. What aspects of dealing with Garry and Lisa did you like the most? They are very upfront with all information. They are trustworthy. You feel in safe hands. They sold our house for much more than we were expecting! So they earned their commission. • Would you use Garry and Lisa again? Yes • Would you recommend Garry and Lisa to your friends and family Yes • I am happy for Garry and Lisa to use my comments for reference/promotional reasons? Yes • Can our perspective clients call you for your opinion of our services? No But email is ok. Thank you for completing this survey!

January 2016 Dear potential home buyers/sellers We’re writing to express our complete satisfaction with Garry and Lisa Tranter as our property specialists. Throughout the entire process Garry and Lisa were professional, conscientious and motivated. We always felt as though we were their only clients. In fact, we were so happy with them, we listed a second property which also had fantastic results! From the beginning and through the entire process Garry and Lisa were on top of everything. They were always readily available when we had questions and patiently and knowledgeably walked us through any questions we had, no matter how big or small. Initially we were uncertain of the asking price, but Garry and Lisa diligently checked multiple sources to verify that our pricing was accurate and met our goal of selling the house within a certain timeframe. Consequently, within weeks of listing our home, it sold for what we were looking for. We would be delighted to answer any specific questions regarding Garry and Lisa’s performance. We highly recommend Garry and Lisa Tranter if you’re even considering buying or selling your home. You have nothing to lose and everything to gain. Yours sincerely Nevan and Susan Stevenson

15.10.15 I approached Garry and Lisa for the sale of my first property with a bit of angst and nervousness as I had never sold a property before. I had owned my property for 8 years and had quite an attachment to it so was a bit stressed about the thought of selling, however Garry and Lisa quite quickly eased my nervousness and stress as they were extremely friendly, honest and up front about the process and what they felt we could get for my property. Garry and Lisa made the whole process so easy and stress free as they were frequently in touch to keep me informed of the progress. I would recommend Garry and Lisa to anyone considering selling a property, whether they be first time sellers or experienced sellers. If I have the need again to sell a property Garry and Lisa would definitely be the first people I call. Hayley Dyhrberg 021 311 670

Client Satisfaction Survey Vendor The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service. Agent’s name: Garry and Lisa Tranter Address of the property Sold – 30 Gentian street Upper Hutt Your Email: jo_rodgers@xtra.co.nz M 0220142542 What prompted you to select Garry and Lisa as your property specialist? Good reputation, awesome people What aspects of dealing with Garry and Lisa did you like the most? Very helpful, easy to communicate with, all questions answered What areas do you think could be improved in the future? Where Gary and Lisa concerned, no improvement needed Would you use the agent you dealt with again?  Yes I am happy for Garry and Lisa to use my comments for reference/promotional reasons?  Yes Can our perspective clients call you for your opinion of our services?  Yes Thank you for completing this survey!

Client Satisfaction Survey Vendor The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service. Agent’s name: Garry and Lisa Tranter Address of the property Sold – Life style property in Upper Hutt Your Email: bucko4@xtra.co.nz M 0272231811 What prompted you to select Garry and Lisa as your property specialist? They have a reputation as really good agents and they were referred to me by a few of my friends, they were friendly and professional people. What aspects of dealing with Garry and Lisa did you like the most? Great to deal with, kept me informed all the way, nothing was too much trouble, fantastic result with a minimum of stress. What areas do you think could be improved in the future? I don’t think they could have done anything better, I was very impressed. Would you use the agent you dealt with again?  Definitely I am happy for Garry and Lisa to use my comments for reference/promotional reasons?  Yes definitely Can our perspective clients call you for your opinion of our services?  Yes  Thank you for completing this survey!

That was very kind of you to forward me the check list. I am very pleased to say you have done an outstanding job. Little touches like this will stay with me once I am ready to buy a rental. I will keep your company in mind for the future. Best Regards Michelle  Michelle Pepler Tenancy Manager Hutt Valley Housing New Zealand Corporation